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Healthcare Billing & Collections Representative

Chartwell Wisconsin
Job Description
Chartwell Midwest Wisconsin is a home infusion pharmacy in Middleton, WI. Chartwell has been in business since 1994 and is an affiliate of UW Health. Chartwell services patients throughout the state of Wisconsin, as well as portion of Illinois, Iowa, and Minnesota. Chartwell offers competitive wages, flexible scheduling, great benefits, a casual dress environment, and the ability to work with an outstanding team.

Position Summary
The Healthcare Billing & Collections Representative is a vital part of Chartwell's Reimbursement Team.  This position produces and submits claims to insurance companies, performs collection calls, answers patient billing questions, and ensures records are kept in accordance with policies and procedures.

Position Responsibilities
  • Thoroughly review patient notes to ensure claims are billed correctly.
  • Process insurance claims correctly and promptly.
  • Perform credit and re-bills in the case of billing errors.
  • Understand insurance billing and follow-up processes in order to effectively communicate with callers.
  • Handle phone contact with questions for insurers or providers appropriately.
  • Maintain and file patient records accurately.
  • Facilitate prompt resolution of outstanding account balances, including credit balances, through appeals, follow-up, and other means to ensure timely and accurate collections.
  • Prioritizes accounts to maximize collections
  • Research and resolve delinquent accounts to ensure timely collections.
  • Submit appropriate documentation for adjustments, write-offs, or bad debt to manager/supervisor.
  • Clearly communicate with patients, guarantors, and/or other interested parties regarding questions about bills, concerns about ability to pay, and/or complaints about services in a courteous, kind, and professional manner.

  • High school diploma, or equivalent, is required.
  • Direct billing experience preferred.
  • Minimum of two years reimbursement and/or insurance experience preferred.
  • Infusion, home health, or DME experience preferred.
  • Strong interpersonal, communication, and organization skills required.

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-term and long-term disability
  • Supplemental life insurance
  • 401(k) Plan
  • Flex spending
  • Paid time off

To Apply:
Submit cover letter and resume to: chartwell@chartwellwisc.com

Contact Information