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Volunteer & Operations Coordinator

Posted: 07/21/2022

Ronald McDonald House Charities-Madison is looking to hire a mission forward Volunteer & Operations Coordinator ready to coordinate, recruit, and retain 100+ volunteers in support of high quality operations of our RMHC programs in the Madison area.  If you are ready to serve 1,000+ families a year so they can stay close to their child in a local hospital during a health crisis, join this mission forward team!  Details and application here:

The Volunteer & Operations Coordinator maintains effective communication and working relationships with staff, volunteers, families and the community to maximize utilization of volunteers and promote volunteer programs. This individual must be both technically savvy and have a mature mindset in order to keep our volunteers engaged, appreciated, and accountable. Assists with overall program development, project management, strategic planning, and annual events.

Job Responsibilities
Volunteer Management

  • Effectively manages, communicates and implements all aspects of RMHC-Madison volunteer programs, assisting the House Director and Board or Staff Committees in planning, logistics, and volunteer relations.
  • Serves as liaison and represents RMHC-Madison at volunteer recruitment events and other events/functions designed to advance the mission and create organization awareness.
  • Staffs, coordinates and facilitates the in-house volunteer program, the Van Program, and the Meal Program.
  • Works closely with other RMHC-Madison staff to coordinate large volunteer groups.
  • Develops and implements effective recruitment/retention strategies.
  • Onboards and orients volunteers and provides appropriate training to address changes.
  • Maintains accurate records in the volunteer database and reports data to the House Director.
  • Maintains supportive and open communication to ensure volunteer needs are met and issues are addressed.
  • Completes an annual survey of the volunteers to ensure continuous improvement of the program.

Operations Support

  • Attending and supporting the Board Committees through calendar management, note taking and record tracking through the online Board Portal system related to operations, these Committees could include but are not limited to the Operations Committee and the Building Committee
  • Providing tours of the House to families, visitors or donors as needed
  • Checking guest families in and out of the House
  • Assisting with House front desk activities, such as reconciling hotel, grocery store or taxi bills
  • Assist with other duties in the House if a volunteer is not otherwise available, such as making lunches or driving the van

Ideal Characteristics

  • A friendly, positive, and professional attitude.
  • Creative, passionate professional who is organized with high level of attention to detail.
  • Willingness to pitch in and help in areas that do not fall directly within position’s responsibilities.


  • Valid driver’s license in the State of Wisconsin
  • Bachelor’s Degree and/or 3+ years of experience in successful volunteer management and support required.
  • Natural ability to demonstrate a caring attitude towards guests, volunteers, donors and other people who interact with the organization.
  • Outstanding verbal and written communication skills.
  • Strong interpersonal skills. Must be able to present oneself professionally at public events.
  • Ability to work well as part of a small, dynamic team, as well as independently and remotely.
  • Demonstrates strong judgement skills and attention to detail while meeting deadlines.
  • Proficient in Microsoft Office products.
  • Knowledge and skills working with a diverse clientele.


  • Proficiency in a second language.
  • Experience with volunteer management software.
  • Previous experience working in a volunteer coordination role for a nonprofit organization.

Physical Demands and Work Environment:
These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

  • Position is full-time with primary hours falling during stated business hours.
  • Ability to work a flexible schedule when needed, potentially remotely, according to needs of the organization and the scheduled events.
  • Work is primarily performed in an office environment with minimal exposure to injury.
  • Must be able to lift and move up to 20 pounds.
  • Ongoing daily use of computers and telephone.
  • Walk, sit, stand, bend, climb, and use hands to, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk, hear, read, count, and write.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
  • Must be able to work with frequent interruption.
  • Low to moderate noise level.

Interested candidates should send a cover letter, resume, three references, and desired salary range to The Employer Group via email.

Job Type: Full-time


  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift

Work Location: One location

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