Travel agent who started business in March 2020 sees bright skies ahead
Vicki McFall had it all planned out for about 15 years. She’d retire from her job as a project manager for the state of Wisconsin and start her own business as a travel adviser, helping other people plan their dream vacations.
In August 2019, at 59, she left her job and began laying the groundwork for her business, Leisure Owl Travel, named for the pair of great horned owls that live in the wooded acre beside her Verona home.
But no amount of business planning could prepare her for the lockdowns and border closing that were coming. “I actually officially launched on March 3 of 2020, and then the world shut down on the 13th,” McFall said.
For most Wisconsinites, travel was the last thing on their minds. In all of 2020, McFall got just a handful of clients. Meanwhile, she watched as her veteran colleagues — other travel agency owners independently contracting with Ohio-based KHM Travel Group — struggled to stay afloat, rescheduling the same bookings again and again when the COVID-19 pandemic stuck around longer than anticipated.
Read more of this article here.