We are eager to discuss the prospect of you joining our team as our next incredible team member!
This position reports to the Market Manager at our IncredibleBank branch location in Middleton, WI and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:
- Proactively greeting customers at the door, establishing a foundation for a positive interaction. Acting as a customer ambassador for the bank and providing a high-quality customer experience worthy of our brand.
- Gaining a basic understanding of bank products and services. Identifying opportunities to connect the customer with banking partners to grow a customer's entire financial relationship.
- Utilizing banking software and systems to assist customers with their banking needs in branch, to include processing customer transactions such as deposits, loan payments, withdrawals, etc.
- Verifying all check and deposit amounts are accurate. Following all endorsement procedures and verifying that appropriate information is collected (such as signatures) in support of the transaction. Ensuring all items are negotiable before processing the transaction.
- Maintaining cash levels within your drawer with minimal errors or variances in accordance with company policy.
- Completing debit card maintenance and reorders as it pertains to lost cards and fraud.
- Understanding and effectively demonstrating the use of mobile app technology to assist customers with their digital banking needs, to include enrolling in e-statements, completing mobile deposits, and scheduling transfers.
This is a regular full-time, hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday.
This position will work on-site at our IncredibleBank branch location in Middleton, WI.
To learn more and apply online, visit: Job Information: Customer Experience Specialist Job
IncredibleBank is an Equal Opportunity Employer. We will consider applicants for our positions without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification.
